Legal

Terms of Service

Last updated: 2026-06-02 · Effective for all users of heywatch.tv

Plain language summary: The HeyWatch app is free software you run on your own hardware. Online Access is an optional paid subscription that provides a dedicated subdomain + encrypted tunnel — network infrastructure, not content. You own your data. You are responsible for what you choose to access through your server.

1. Who we are

HeyWatch ("we", "us", "our") is operated from Argentina by an independent operator. Contact: support@heywatch.tv.

2. What we provide

Two distinct things:

HeyWatch software — a self-hosted media application you download and install on your own computer. Provided free of charge, as-is, without warranty.
Online Access — an optional, paid subscription service that allocates you a unique subdomain (e.g. abc123.heywatch.tv) and operates an encrypted Cloudflare tunnel between your installed HeyWatch and the public internet, so you can reach your server from outside your home network.

3. What you are paying for

Online Access subscriptions cover network infrastructure exclusively: subdomain allocation, DNS, tunnel routing, DDoS protection, uptime monitoring, and customer support. You are not paying for:

The HeyWatch software (it is free and remains free).
Any content, films, shows, or media files.
Storage, hosting, or transcoding of your media — that runs on your own hardware.

4. Your responsibility for content

You decide what to load onto your own server. You are solely responsible for the legality of the content you choose to access, store, or stream. We do not host, monitor, transcode, or have technical access to your content. The encrypted tunnel does not allow us to see what passes through it.

For details, see our Acceptable Use Policy.

5. Account and authentication

Online Access is tied to the email address you provide at checkout. Sign-in to your server is delegated to Google OAuth via Supabase. We do not store passwords.

6. Billing and cancellation

Subscriptions are billed monthly in US dollars (currently $2.99/month).
You may cancel at any time from the customer portal. Cancellation stops future renewals; you retain access until the end of the current billing period.
We do not refund partial months.
If we suspend or terminate your subscription for cause (see Acceptable Use), pre-paid time is non-refundable.

7. Service availability

We target 99.9% uptime for the network infrastructure (subdomain + tunnel + DNS). Brief interruptions, scheduled maintenance, or outages of our upstream providers (Cloudflare, Supabase) may occur. We do not guarantee uninterrupted service.

8. Limitation of liability

To the maximum extent permitted by law, we disclaim all warranties for the free software and limit our aggregate liability for the paid service to the amount you paid us in the prior twelve months.

9. Changes

We may update these Terms. Material changes will be announced via email at least 14 days before taking effect. Continued use after changes take effect constitutes acceptance.

10. Governing law

These Terms are governed by the laws of Argentina, without regard to conflict-of-law principles. Disputes will be resolved in the courts of the City of Buenos Aires, except where local consumer protection laws grant you broader rights.

This document is provisional. A final version reviewed by counsel will be published before HeyWatch exits private beta. For substantive questions in the interim, please email support@heywatch.tv.